Privacy policy

Privacy Policy

Clic Clothing Ltd is committed to protecting and respecting your privacy.

Clic Clothing Ltd understands that your personal data is entrusted to us and appreciates the importance of protecting and respecting your privacy. To this end we comply fully with the data protection law in force in the UK (“Data Protection Laws”) including the General Data Protection Regulations (“GDPR”).

This Privacy Policy sets out the basis upon which we collect, process use, store and disclose the personal data that we collect from you and/or hold about you, and your rights in relation to that data.

Please read the following carefully to understand how we process your personal data. By providing your personal data to us or by using our services you are accepting or consenting to the practices as described or referred to in this Privacy Policy.

For the purpose of Data Protection Laws, the data controller is Clic Clothing Ltd, with address at 18-19 Waverley Street Industrial Units, Bathgate, EH484HY.

When we refer to ‘we’, ‘us’ and ‘our’, we mean Clic Clothing Ltd.

What personal data may we collect from you?

When we refer to personal data in this policy, we mean information that can or has the potential to identify you as an individual.

Accordingly, we may hold and use personal data about you as a customer or in any other capacity, for example, when you visit our website, access our social media sites, complete a form, access our services or speak to us.

Personal data we collect from you may include the following:

• information that you give us when you enquire or become a customer with us including name, address, contact details (including email address and phone number);

• details of correspondence we may have had with you;

• information obtained from customer surveys, promotions and competitions that you have entered or taken part in;

• information about complaints; and

• information you give us when you make a payment to us, such as financial or credit card information

When do we collect personal data about you?

We may collect personal data about you if you:

• visit our website or social media sites

• enquire about any of our services

• register to be a customer with us

• fill in a form or survey for us

• carry out a transaction on our website

• participate in a competition or promotion or other marketing activity

• make online payments

• contact us, for example by email, telephone or social media

• participate in interactive features on any of our websites.

How do we use your personal data?

Your personal data will be kept confidential and secure and will, unless you agree otherwise, only be used for the purpose(s) for which it was collected in accordance with this Privacy Policy and applicable Data Protection Laws.

We may use your personal data to:

• enable us to carry out our obligations to you arising from any contract entered into between you and us including relating to the provision by us of products to you and related matter such as, billing, accounting and audit, credit or other payment card verification and anti-fraud screening

• provide you with information or products that you request from us

• provide you with information about products we offer that we feel may interest you where you have agreed

• notify you about changes to our products or services

• respond to requests where we have a legal or regulatory obligation to do so

• to ensure that content from any of our websites is presented in the most effective manner for you and for your computer.

The security of your personal data

We protect all personal data we hold about you by ensuring that we have appropriate organisational and technical security measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent personal data being lost, destroyed or damaged.

Any personal data you provide will be held for as long as is necessary having regard to the purpose for which it was collected and in accordance with all applicable UK laws.

Personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for one of our suppliers. Where we transfer your personal data outside the EEA, we will ensure that there are adequate protections in place for your rights, in accordance with Data Protection Laws. By submitting your personal data, and in providing any personal data to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored securely. Any payment transactions on our website will be processed securely by third party payment processors.

The transmission of information via the internet cannot be guaranteed as completely secure. Once we have received your information, we will use strict procedures and security features for prevention of unauthorised access.

At your request, we may occasionally transfer personal information to you via email, or you may choose to transfer information to us via email. Email is not a secure method of information transmission; if you choose to send or receive such information via email, you do so at your own risk.

Disclosure of your personal data

In the usual course of our business we may disclose your personal data (to the extent necessary) to certain third party organisations that we use to support the delivery of our services. This may include the following:

• business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;

• organisations providing IT systems support and hosting in relation to the IT systems on which your information is stored;

• third party debt collectors for the purposes of debt collection;

• delivery companies for the purposes of transportation;

• third party service providers for the purposes of storage of information and confidential destruction, third party marketing companies for the purpose of sending marketing emails, subject to obtaining appropriate consent.

Where a third party data processor is used, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under Data Protection Laws.

We may also disclose your personal data to third parties in the event that we sell or buy any business or assets or where we are required by law to do so.

In an emergency and if you are incapacitated, we may also process your personal data (including sensitive personal data) or make personal data available to third parties on the basis of protecting your ‘vital interest’ (i.e. your life or your health).

What do we do with any non-personal information collected when accessing the website?

Certain information which you submit may also be collected to enable us to better understand our customers, to improve our website, to inform general marketing and to help provide a better experience of our services. We may use cookies to do this.

We may also use other companies to set cookies on our websites and gather cookie information for us – please refer to the information detailed below.

Cookies

Our website uses cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites.

By law, website operators are required to ask for a website user’s permission when placing certain kinds of cookie on their devices for the first time.

Where consent is required, the law states that it should be “informed consent”, which means we must ensure that you understand what cookies are and why we want to use them.

We are committed to providing the best digital service to you we can whilst at the same time fully protecting your privacy.

What are Cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience.

They can also help to ensure that adverts you see online are more relevant to you and your interests.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential Category 1 Cookies) you may not be able to access all or parts of our website.

Marketing

If you have consented to our processing your personal data for marketing purposes, in accordance with this Privacy Policy, we may send you information (via mail, email, phone or SMS) about our products and services which we consider may be of interest to you.

You have the right to ask us not to process your information in this way at any time. If you no longer wish to receive web based marketing information you can unsubscribe by emailing info@clicclothing.co.uk. We would ask you to give us a reasonable amount of notice, to give us time to update our systems.

Photography

Images you post may be retained for a limited period.

Accessing and updating your information

The law gives you certain rights in respect of the personal data that we hold about you. In addition to your right to stop marketing, detailed above, below is a short overview of the most commonly-used rights. It is not an exhaustive statement of the law.

• With some exceptions designed to protect the rights of others, and subject to payment of a small administrative fee (currently £10), you have the right to a copy of the personal data that we hold about you

• You have the right to have the personal data we hold about you corrected if it is factually inaccurate. If any of your personal data has changed, especially contact information such as: email address, postal address and phone number please get in touch with us.

• If you want to exercise your rights in respect of your personal data, the best way to do so is to contact us by email on info@clicclothing.co.uk, or to write to us for the attention of the data protection officer at the address below. In order to protect your privacy, we may ask you to prove your identity before we take any steps in response to such a request.

If you are not satisfied with how we handle your request, you can contact the Scottish Information Commissioner’s Office.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and as a result it may be amended from time to time without notice. As a result we encourage you to review this Privacy Policy regularly.