Refund policy

Return and Refund Policy

Clic Clothing Limited

Last updated: 14 August 2026

At Clic Clothing we want you to be happy with your order. This policy explains your options for changes, cancellations, returns and refunds. It works alongside our Terms and Conditions, and nothing in this policy affects your legal rights as a consumer.

Because most of what we make is custom, your return options depend on the type of item you have bought. Please read the section that applies to you.

1. Changes to Your Order

Custom items go into production quickly, so any changes to your order (including style, size, design or quantity) must be requested within 48 hours of placing your order. We are unable to accept changes after this time.

If you would like a different item after this point, you are welcome to place a new order.

2. Custom Items (Dance School, Club Orders, Printed and Personalised Garments)

Custom items are made to your specification or personalised for you, so we cannot resell them. For this reason, and in line with UK consumer law, custom items are non-returnable and non-refundable unless they are faulty.

This includes (but is not limited to) Dance School orders, Club orders, and any printed or personalised garment.

Please double check all details (style, size, design, spelling and quantity) before you pay, as these items cannot be cancelled or returned once ordered.

If a custom item arrives faulty, please see section 4.

3. Standard Items (Plain and Unpersonalised Stock)

If you have purchased a plain, unpersonalised item, you have the right to cancel and return it within 14 days of the day you receive it.

  • To cancel, let us know within those 14 days using the details in section 6.
  • You then have a further 14 days from telling us to send the item back.
  • You are responsible for the cost of returning the item unless it is faulty. We recommend using a tracked or signed-for service and keeping your proof of postage.
  • Once we receive the item back (or you provide proof that you have returned it), we will refund you within 14 days. This refund includes the standard delivery charge you originally paid.

You are welcome to try an item on as you would in a shop. Please note that if an item is returned showing signs of use beyond this (for example worn, damaged, marked, or not in a re-saleable condition), we may reduce your refund to reflect the loss in value.

4. Faulty Items

If any item arrives faulty, defective or not as described, you are entitled to a remedy under the Consumer Rights Act 2015. This applies to both custom and standard items, and these rights cannot be waived.

  • If you let us know within 30 days of receiving the item, you can ask for a full refund.
  • After 30 days, you are still entitled to a repair or replacement, and to a refund where a repair or replacement is not possible or successful.
  • We may ask to inspect the item to verify the fault before providing a repair, replacement or refund.
  • Where an item is confirmed faulty, we will also refund your reasonable return postage costs.

Please report faults to us as soon as you can so we can put things right quickly.

5. Hygiene Items

For hygiene reasons, sealed garments including leotards cannot be returned or exchanged once any protective seal or hygiene strip has been removed, unless the item is faulty.

6. How to Request a Return

If you wish to return an eligible item, please email us within the relevant timeframe above, including:

  • Full name
  • Email address
  • Order number
  • Reason for return

Please also include our Returns Note with your parcel. This helps us identify your return and process it promptly.

7. Condition of Returned Standard Items

To receive a full refund on a standard item, it should be returned unworn, undamaged, with any tags attached, and in a re-saleable condition, free from marks, stains (including deodorant) and odours (such as smoke). All returns are inspected on arrival. As set out in section 3, where an item shows handling beyond what is reasonable, we may reduce the refund to reflect the loss in value rather than refuse it outright.

8. Exchanges

We do not offer direct exchanges. If you would like a different item, you can return an eligible item for a refund and place a new order. Custom items (such as Dance School and Club orders) cannot be returned or exchanged unless faulty.

9. Refund Timescales

Once your return is received and approved, we process refunds within 14 days. After a refund is issued, it can take a further 3 to 10 working days to appear in your account, depending on your payment method and bank.

If you have any questions about a return, please get in touch and we will be glad to help.