Terms of service
Terms & Conditions
Clic Clothing Limited
Last updated: 14 August 2026
1. Definitions
1.1. In these Terms and Conditions the following definitions shall apply:
"Agreement" means the terms incorporated herein as referenced within Clause 2.
"Customer" means you: the individual accessing the Company's website www.clicclothing.co.uk to procure Item(s).
"Company" means Clic Clothing Limited, a company incorporated in Scotland under Registered Number SC673768 and having its Registered Office at Unit 4, Waverley Street Industrial Units, Bathgate, West Lothian, EH48 4JA, United Kingdom.
"Custom Item" means any Item that is made to the Customer's specifications or is personalised, including (but not limited to) Dance School and Club Orders, printed garments, and any garment produced to a specific design, name, logo or specification supplied or selected by the Customer.
"Standard Item" means any Item that is not a Custom Item, being plain, unbranded or unpersonalised stock available for general sale.
"Delivery and Returns Policy" means the Company's delivery and returns policy which can be accessed and reviewed through the Company's website.
"Item" means an item or items of clothing procured from the Company.
"Privacy Policy" means the Company's privacy policy which can be accessed and reviewed through the Company's website.
1.2. Unless the context otherwise requires, references to the singular herein shall include the plural.
1.3. The headings contained within these Terms and Conditions are for convenience only and do not affect their interpretation.
1.4. Nothing in these Terms and Conditions affects the Customer's statutory rights as a consumer. Where any provision conflicts with the Customer's statutory rights, the Customer's statutory rights shall prevail.
2. Agreement
2.1. These Terms and Conditions are deemed to be accepted by the Customer by virtue of the Customer using the Company's website and/or placing an order for an Item with the Company.
2.2. These Terms and Conditions constitute the entire contract between the Company and the Customer in relation to the Items ordered, unless an agreed variation is duly executed in writing by a statutory director of the Company. Nothing in this clause limits or excludes any liability for fraud or fraudulent misrepresentation.
2.3. The Company may amend these Terms and Conditions from time to time. The Terms and Conditions in force at the time the Customer places an order shall govern that order. Any amendments shall apply only to orders placed after the amended terms are published on the Company's website.
3. Data Protection
3.1. The Company processes personal data relating to the Customer in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), and in accordance with the Company's Privacy Policy.
3.2. The Customer agrees to the Company using photographs provided by the Customer in accordance with the Company's Privacy Policy. The Customer confirms that they have read, understood and accept the Company's Privacy Policy, as amended from time to time.
4. Pricing
4.1. Prices advertised by the Company on the website include UK VAT at the relevant rate but exclude delivery charges, which are payable in addition and shown separately during the checkout process. Should the Customer select an incorrect delivery option, the Company shall have no obligation to deliver the Item(s) until the Customer has paid for the correct delivery in full.
4.2. The Company is entitled to change the prices on its website at any time without notice. Any such change shall not affect orders already placed and confirmed.
4.3. If the Company accepts and processes an order where there is a genuine and obvious pricing error, the Company shall be entitled to end the Agreement, refund any sums paid by the Customer for the Item, and require the return of any Items provided to the Customer.
4.4. Quotations are valid for 30 days from the date of issue. After this period, all quotations shall expire and may be subject to change without notice.
5. Product Imagery
We reserve the right to change, replace, or update any product images displayed on our website at any time, without prior notice. This may occur when updated imagery is provided by our suppliers, when products are modified, or to improve the accuracy and presentation of our listings. While we make every effort to ensure images reflect the current product, actual appearance, colours, and details may vary slightly from the images shown.
6. Cancellation, Refund and Return by the Customer
This clause distinguishes between Custom Items and Standard Items. Your rights differ depending on which you have purchased. Nothing in this clause affects your rights in relation to faulty Items (see Clause 7).
6A. Custom Items (Dance School, Club Orders, Printed and Personalised Garments)
6.1. Custom Items are made to the Customer's specifications or are personalised. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Custom Items are exempt from the statutory cancellation (cooling-off) right and are strictly non-returnable and non-refundable, except where the Item is faulty (see Clause 7).
6.2. Because Custom Items enter production quickly, all order amendments or changes must be requested within forty-eight (48) hours of placing an order. No changes can be accepted after this time.
6B. Standard Items (Plain and Unpersonalised Stock)
6.3. For Standard Items, the Customer has the right to cancel the order and return the Item within fourteen (14) days of the day on which the Customer receives the Item, in accordance with the Consumer Contracts Regulations 2013.
6.4. To exercise this right, the Customer must notify the Company of their decision to cancel within the 14-day period (see Clause 9 for how to notify). The Customer then has a further fourteen (14) days from the date of notification to return the Item.
6.5. The Customer is responsible for the cost of returning Standard Items unless the Item is faulty. The Company strongly recommends returning Items using a tracked, signed-for or recorded delivery service and retaining proof of postage.
6.6. The Company will refund the price paid for the returned Standard Item, together with the standard (least expensive) outbound delivery charge, within fourteen (14) days of receiving the returned Item back, or within fourteen (14) days of the Customer providing proof of return, whichever is sooner.
6.7. The Customer may handle a Standard Item as they would in a shop in order to establish its nature, characteristics and function. However, the Company may reduce the refund to reflect any diminished value where the Item has been handled beyond what is necessary, for example where it has been worn, damaged, or is not in a re-saleable condition.
6C. General
6.8. For hygiene reasons, sealed garments including leotards are non-returnable and non-exchangeable once any protective seal or hygiene strip has been removed, unless the Item is faulty.
6.9. The Company does not offer exchanges. Where a Customer wishes to receive a different Item, an eligible Item may be returned for a refund in accordance with this Clause 6, and a new order placed.
6.10. Where an Item is hand-delivered, execution of the Company's delivery note shall be deemed to prove delivery.
6.11. The Customer agrees to adhere to the Company's Delivery and Returns Policy, which forms part of these Terms and Conditions.
7. Faulty Items
7.1. If an Item is faulty, defective, or not as described, the Customer has statutory rights under the Consumer Rights Act 2015 that cannot be excluded or limited by these Terms and Conditions. This applies equally to Custom Items and Standard Items.
7.2. The Customer may reject a faulty Item and obtain a full refund within thirty (30) days of receipt. After this period, the Customer remains entitled to a repair or replacement, and where a repair or replacement is not possible or successful, to an appropriate refund. These rights continue for the period provided by law (up to six (6) years in Scotland).
7.3. We ask that faults are reported to us as soon as reasonably possible so we can help promptly. The Company reserves the right to inspect and verify a reported fault before issuing a repair, replacement or refund.
7.4. Where an Item is confirmed faulty, the Company will refund reasonable return postage costs.
8. Replacements
8.1. Where a replacement is offered, it will be supplied on a like-for-like basis, in the same style, size, colour, and specification as shown on the original invoice.
8.2. It is the Customer's responsibility to ensure that all order details, including product style, size, design, and quantity, are correct and authorised before payment is made. Once an order has been confirmed and paid for, we are unable to change the style or type of garment selected. This does not affect the Customer's rights in relation to faulty Items under Clause 7.
8.3. If the Customer wishes to receive a different style or product, this must be placed as a new order.
9. How to Return
9.1. To notify the Company of a cancellation or return, please email us within the applicable period stated in Clause 6, providing:
- Full name
- Email address
- Order number
- Reason for return
9.2. Returns must include the Company's Returns Note. This ensures we are aware of your return and can process it promptly.
10. Promotional Codes
10.1. From time to time the Company may offer promotional codes that Customers can use to reduce the price of specified Items. Each promotional code shall have its own terms and conditions, made clear at the time it is issued. For the avoidance of doubt, the Company may cease a promotion or promotional code at any time at its sole discretion.
10.2. The Customer agrees not to share single-use promotional codes.
11. Gift Vouchers and Gift Cards
11.1. The Customer is responsible for ensuring the recipient details for a gift voucher or gift card are correct. The Company cannot be held liable where such details are entered incorrectly by the Customer and a voucher or card is issued to an incorrect recipient.
11.2. The Company cannot be held liable if an email containing a gift voucher is directed to the recipient's junk or spam folder by their email provider.
12. Liability
12.1. Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law, including the Customer's statutory rights as a consumer.
12.2. Subject to Clause 12.1, the Company's total liability arising out of or in connection with an order shall be limited to the price paid by the Customer for the Item(s) in that order.
12.3. Subject to Clause 12.1, the Company shall not be liable for any loss of profit or any indirect or consequential loss that was not reasonably foreseeable at the time the order was placed.
12.4. The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond its reasonable control.
13. Waiver
Failure or delay by the Company in enforcing, or partially enforcing, any of the terms of this Agreement shall not be construed as a waiver of any rights under this Agreement.
14. Severability
If any provision of this Agreement is declared invalid, unenforceable or illegal by a court of competent jurisdiction, that provision may be severed, and such invalidity, unenforceability or illegality shall not affect the validity, enforceability and legality of the remaining provisions.
15. Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by Scots Law. Disputes shall be subject to the jurisdiction of the Scottish courts. Where the Customer is a consumer, nothing in this clause affects any statutory right the Customer may have to bring proceedings in their local courts.
16. Failed Deliveries and Missing Parcels
16.1. If an order is lost or missing in transit, the Company will resolve the matter promptly by arranging a replacement or a refund in accordance with the Customer's statutory rights. The Company will pursue any compensation claim with the carrier separately; this is handled by the Company and does not delay the Customer's replacement or refund.
16.2. The Company may ask the Customer to confirm non-receipt and to allow a reasonable period for the carrier's standard delivery timescales to be completed before a parcel is treated as lost.
16.3. Undeliverable Parcels and Return to Sender
Where a shipment is returned to the Company because of an incorrect or incomplete delivery address provided by the Customer, failure by the recipient to accept delivery, failure to collect the parcel from a designated collection point, or any other circumstance within the Customer's control, such shipment shall be deemed "Undeliverable" and classified as "Returned to Sender."
Where the returned shipment is received back by the Company, the Customer will be notified and required to (i) confirm the delivery address in writing, and (ii) pay any applicable re-delivery charges before the shipment is dispatched again. This clause does not affect the Customer's right to cancel an eligible order under Clause 6.
16.4. Refused Deliveries
Where a Customer refuses delivery of an order, such refusal shall be treated as an Undeliverable parcel in accordance with Clause 16.3. This clause does not affect the Customer's right to cancel an eligible Standard Item order under Clause 6.
17. Web Shop Commission
17.1. A commission of 10% will be payable on all sales of customised items made through web shops.
17.2. Commission will be calculated and reported every 6 to 8 months from the date the web shop was established.
17.3. Commission payments will be made by BACS within 6 weeks of the Company receiving a valid invoice following the issue of the Commission Report.
17.4. If an invoice is not received within 30 days of the Commission Report being issued, the right to a cash payment will lapse. In this case, the commission amount will automatically be converted into store credit of the same value.
17.5. Store credit will remain valid for a period of 6 months from the date the Commission Report is sent and may be redeemed against purchases made during that period.
18. Web Shop Terms
18.1. Web shops that remain inactive for a period of nine (9) consecutive months will be temporarily suspended. Reactivation will only take place following direct communication from the school owner to confirm the relaunch.
18.2. All payments made in respect of the web shop setup fee are final and non-refundable.
19. Logo and Artwork Files
19.1. All customer logos, designs, and artwork provided to the Company are used solely for the purpose of fulfilling printing services ordered from us. While customers retain ownership of their intellectual property, the working files, digitised formats, and design conversions created by the Company to enable production are proprietary to our systems and are not transferable.
19.2. Accordingly, we do not supply logo or artwork files for use with third-party printers or other suppliers. These files are prepared in formats specific to our equipment and software and are provided strictly for use in connection with orders placed with the Company.